Delivery Information
At Fresh Sense, we aim to provide reliable and convenient delivery for our aroma diffusers, aroma oils, accessories, and professional scenting solutions. Delivery availability, timing, and service options may vary depending on the order type and destination.

Delivery Within the UAE

We provide delivery services across the United Arab Emirates. Estimated delivery times may vary depending on product availability, order size, and delivery location.

The applicable delivery timeframe and any associated charges will be displayed during checkout or confirmed by our customer service team before processing your order.

Rental and Subscription Services

Fresh Sense provides professional diffuser rental and scenting services across the UAE.

Free delivery, professional installation, and on-site maintenance are available for eligible rental and subscription contracts within Dubai and Sharjah. Services in other Emirates may be arranged based on location and contract requirements.

Our team will contact you to confirm the delivery, installation, and setup schedule.

International Shipping

International shipping is available for eligible aroma oil orders, diffuser purchases, and selected accessories.

Shipping availability, cost, and estimated delivery time depend on the destination, order weight, package dimensions, and selected shipping method. Please contact our team for an international shipping quotation before placing a large or wholesale order.

Any customs procedures or destination-specific requirements will be confirmed when applicable.

Order Processing

Orders are processed after successful payment and order confirmation. Processing times may vary depending on product availability, order quantity, and customization requirements.

Orders containing customized products, commercial equipment, or installation services may require additional preparation time. Our team will contact you if further information is required.

Delivery Delays

Delivery estimates may be affected by public holidays, weekends, weather conditions, customs procedures, courier delays, high-demand periods, or other circumstances beyond our control.

We will make every reasonable effort to keep you informed if your order experiences a significant delay.

Receiving Your Order

Please ensure that the delivery address, contact name, and phone number provided with your order are complete and accurate.

For large commercial diffusers or installation services, please ensure that our team has suitable access to the installation location at the scheduled time.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible and provide your order details and clear photographs of the package and product.

Need Help With Your Delivery?

For delivery estimates, international shipping quotations, commercial orders, or installation arrangements, please contact the Fresh Sense customer service team.

WhatsApp: +971 58 559 4030
Email: info@freshsenseco.com

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