Last Updated: August 2026

These Terms and Conditions govern your access to and use of the Fresh Sense website, products, services, aroma diffusers, aroma oils, rental services, subscription plans, installation services, maintenance services, and related support.

By accessing this website, placing an order, requesting a quotation, subscribing to a service, or entering into an agreement with Fresh Sense, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Company Information

Fresh Sense is a brand owned and operated by TRUST LAND GENERAL TRADING L.L.C, a company registered in the United Arab Emirates.

Company: TRUST LAND GENERAL TRADING L.L.C
Brand: Fresh Sense
Country: United Arab Emirates
TRN: 104259916500003
Email: info@freshsenseco.com
WhatsApp: +971 58 559 4030

References to “Fresh Sense,” “we,” “us,” or “our” in these Terms refer to TRUST LAND GENERAL TRADING L.L.C. References to “customer,” “client,” “you,” or “your” refer to any person or organization accessing our website, purchasing a product, or using our services.

2. Products and Services

Fresh Sense provides aroma diffusers, aroma oils, accessories, rental and subscription plans, installation, maintenance, refill services, technical support, and professional scenting solutions.

Certain products or services may only be available in selected locations or subject to additional agreements, quotations, installation requirements, or minimum contract periods.

Commercial projects, rental services, subscriptions, customized scenting solutions, bulk purchases, and international orders may be subject to separate written quotations or agreements. If a separate signed agreement conflicts with these website Terms, the signed agreement will apply to the relevant service or transaction.

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Fresh Sense or any third party.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized activities.
  • Attempt to gain unauthorized access to the website, server, customer accounts, or related systems.
  • Introduce viruses, malicious software, or any other harmful technology.
  • Copy, reproduce, modify, distribute, or commercially exploit website content without prior written permission.
  • Submit false, inaccurate, or misleading information.
  • Interfere with the operation, security, or availability of the website.

We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, dimensions, coverage information, images, colors, prices, and availability are accurate.

Product images are provided for illustration purposes. Actual colors, packaging, finishes, labels, accessories, or product appearance may vary due to screen settings, product improvements, manufacturing updates, or packaging changes.

Coverage figures for aroma diffusers are approximate and may vary depending on ceiling height, ventilation, airflow, room layout, scent intensity, operating schedule, HVAC conditions, and other environmental factors.

We reserve the right to correct errors, update product information, modify packaging, improve specifications, or discontinue products without prior notice, provided that such changes do not unlawfully affect confirmed customer orders.

5. Orders and Order Acceptance

Submitting an order through the website does not automatically mean that the order has been accepted.

An order is accepted after we have successfully verified the order information, confirmed product availability, received the required payment, and issued an order confirmation or invoice.

We reserve the right to refuse or cancel an order where:

  • A product is unavailable or incorrectly priced.
  • Payment cannot be authorized or verified.
  • The delivery address is incomplete or outside the available service area.
  • We reasonably suspect fraud, misuse, or unauthorized activity.
  • Incorrect product, pricing, promotional, or technical information was displayed.
  • The order cannot be fulfilled due to circumstances beyond our reasonable control.

If payment has already been received for an order that we cannot accept, the applicable amount will be refunded using the original payment method where reasonably possible.

6. Pricing, VAT and Payment

All prices are displayed in UAE Dirhams (AED) unless otherwise stated.

Applicable VAT, delivery charges, installation fees, customs costs, or other charges will be displayed at checkout, stated on the invoice, or confirmed in the relevant quotation.

Available payment methods may vary depending on the order type, value, location, and selected service. Orders may require full or partial payment before processing, delivery, installation, or customization begins.

Customers are responsible for providing complete and accurate billing and payment information.

For commercial projects, rentals, subscriptions, or wholesale orders, the payment schedule and related conditions will be stated in the applicable quotation, invoice, or signed agreement.

7. Promotions and Discount Codes

Promotions, discount codes, free delivery offers, gifts, and special pricing may be subject to specific eligibility requirements, validity periods, product exclusions, minimum order values, or geographical restrictions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.
  • Only one discount code may be used per order.
  • Promotions cannot be applied after an order has been completed.
  • Promotional offers may be changed, suspended, or withdrawn before an order is confirmed.
  • Discounts do not apply to previous purchases.

8. Delivery and Installation

Delivery availability, estimated delivery time, cost, and installation requirements depend on product availability, order size, destination, and service type.

Customers must provide a complete delivery address, a valid phone number, and any access information required to complete delivery or installation.

Delivery estimates are provided in good faith but are not guaranteed. Delays may occur because of public holidays, weather conditions, courier delays, customs procedures, access restrictions, high-demand periods, or other circumstances beyond our reasonable control.

For commercial diffusers, rental contracts, or installation services, our team may contact the customer to arrange a suitable delivery and installation appointment.

The customer must provide safe access to the installation location, a suitable power supply, and any permissions required to complete the installation.

Further information is available on our Delivery Information page.

9. International Orders

International shipping may be available for eligible aroma oils, diffuser purchases, accessories, wholesale orders, and other approved products.

International delivery costs and estimated delivery times depend on the destination, shipment weight, package dimensions, courier service, and customs requirements.

The customer may be responsible for customs duties, import taxes, local charges, permits, or destination-specific requirements unless otherwise agreed in writing.

Fresh Sense is not responsible for customs delays or additional charges imposed by authorities, couriers, or other third parties at the destination.

10. Inspection on Delivery

Customers should inspect the package and products as soon as reasonably possible after delivery.

If an order arrives damaged, incomplete, defective, or incorrect, the customer should contact Fresh Sense promptly and provide:

  • The order number or invoice number.
  • A description of the issue.
  • Clear photographs or videos of the package and product.
  • Any other information reasonably requested to investigate the claim.

Customers should not install, use, alter, or dispose of a product that is being reported as damaged or incorrect until they receive instructions from our team.

11. Cancellations, Returns and Refunds

Order cancellations, returns, exchanges, and refunds are subject to our Returns and Refunds Policy and applicable UAE consumer protection laws.

Products must be returned in their original condition with their original packaging, accessories, manuals, promotional items, and proof of purchase, unless the product is defective or applicable law provides otherwise.

Opened or used aroma oils and other sealed consumable products may not be eligible for return or exchange for hygiene, safety, and quality-control reasons, except where the product is defective, damaged, incorrectly supplied, or otherwise required by applicable law.

Customized products, special orders, personalized items, installed equipment, and services already performed may not be eligible for cancellation or refund, except where required by applicable law or agreed in writing.

Approved refunds will be issued using the original payment method where reasonably possible. Delivery, installation, customs, and other third-party charges may be non-refundable unless the return results from an error by Fresh Sense or applicable law requires otherwise.

12. Rental and Subscription Services

Rental devices supplied under a rental or subscription arrangement remain the property of Fresh Sense unless a written agreement expressly states otherwise.

The customer must:

  • Use the equipment responsibly and only for its intended purpose.
  • Follow operating, safety, cleaning, and maintenance instructions.
  • Protect the equipment from loss, theft, misuse, unauthorized modification, liquid damage, and physical damage.
  • Provide safe access for scheduled installation, servicing, maintenance, refilling, replacement, or removal.
  • Notify Fresh Sense promptly of any malfunction, loss, or damage.
  • Avoid allowing unauthorized persons to repair, open, modify, relocate, or interfere with the equipment.

Rental duration, subscription fees, refill schedules, maintenance arrangements, cancellation requirements, minimum commitment periods, and early termination charges will be stated in the applicable quotation or signed agreement.

At the end or termination of a rental arrangement, Fresh Sense may arrange the collection of its equipment. The customer must provide reasonable access for collection.

The customer may be responsible for repair or replacement costs arising from loss, theft, misuse, negligence, unauthorized modification, or damage beyond normal wear and tear.

13. Installation and Maintenance

Installation and maintenance must be performed in accordance with product instructions and any requirements communicated by Fresh Sense.

Where professional installation is included, the customer is responsible for ensuring that the location is accessible, safe, and ready for installation.

Fresh Sense is not responsible for delays or additional costs resulting from unsafe conditions, inaccessible locations, unavailable electricity, missing permissions, incorrect information, or unsuccessful scheduled visits caused by the customer.

Maintenance and refill frequency may vary depending on the diffuser model, operating schedule, fragrance intensity, environmental conditions, and oil consumption.

14. Product Warranty

Eligible Fresh Sense diffuser devices are covered by a limited one-year warranty against manufacturing defects unless a different warranty period is stated on the product page, invoice, quotation, or written agreement.

The warranty does not cover:

  • Accidental or physical damage.
  • Misuse, neglect, or improper operation.
  • Unauthorized repairs, modifications, or installation.
  • Damage caused by unsuitable oils, liquids, or third-party consumables.
  • Electrical fluctuations, incorrect voltage, or unsuitable power supplies.
  • Water, moisture, fire, excessive heat, or environmental damage.
  • Normal wear and tear.
  • Loss, theft, cosmetic damage, or damage during unauthorized transportation.
  • Failure to follow product instructions or maintenance requirements.

Warranty service may require proof of purchase, the product serial number, photographs, videos, inspection, or return of the device.

Using incompatible or unauthorized oils may affect product performance and may void the applicable device warranty where the oil causes or contributes to the damage.

Nothing in this section limits any mandatory rights available to customers under applicable UAE law.

15. Customer Responsibilities

Customers are responsible for selecting products suitable for their intended space and use.

Fragrance preference, intensity, and sensitivity differ between individuals. Customers should consider the size, ventilation, occupancy, and intended use of the space before selecting a fragrance or operating intensity.

Fresh Sense aroma diffusers are intended to provide fragrance and are not sold as air purification, disinfection, medical, or therapeutic devices unless expressly stated otherwise.

Customers are responsible for following all safety instructions and ensuring that products are used in an appropriate environment.

16. Intellectual Property

All website content, including the Fresh Sense name, trademarks, logos, product names, photographs, graphics, videos, text, designs, product descriptions, catalogues, and other materials, is owned by or licensed to TRUST LAND GENERAL TRADING L.L.C.

No content may be copied, reproduced, republished, modified, distributed, displayed, or used for commercial purposes without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

17. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, social media platforms, map services, couriers, or other external services.

These third-party services operate independently and may have their own terms and privacy policies. Fresh Sense is not responsible for the content, availability, security, or practices of third-party websites or services.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Fresh Sense will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, products, rental equipment, or services.

Fresh Sense is not responsible for losses or delays caused by:

  • Incorrect information provided by the customer.
  • Failure to follow product instructions.
  • Unauthorized installation, repairs, or modifications.
  • Third-party products, oils, couriers, contractors, or service providers.
  • Environmental conditions or odor sources unrelated to Fresh Sense products.
  • Pre-existing HVAC, electrical, structural, or ventilation problems.
  • Events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Force Majeure

Fresh Sense will not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic, government action, customs delays, supply-chain disruption, labor disputes, transportation interruption, communication failure, power outage, or civil disturbance.

Where reasonably possible, we will notify affected customers and attempt to resume performance as soon as practicable.

20. Privacy and Customer Information

Personal information provided through the website, checkout process, contact forms, customer service channels, or service agreements will be handled in accordance with our Privacy Policy and applicable UAE data protection requirements.

Customers are responsible for ensuring that the personal and contact information they provide is accurate, complete, and current.

Please review our Privacy Policy for further information about how we collect, use, store, and protect personal information.

21. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our products, services, website, business operations, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Changes will apply from the date of publication unless otherwise stated or required by applicable law.

Terms applicable to an already confirmed order or signed agreement will remain subject to the version accepted at the time, unless the parties agree otherwise or applicable law requires a change.

22. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms, the website, products, or services will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable law requires otherwise.

24. Contact Information

If you have questions regarding these Terms and Conditions, an order, a rental agreement, or any Fresh Sense product or service, please contact us:

Fresh Sense – TRUST LAND GENERAL TRADING L.L.C
United Arab Emirates
Email: info@freshsenseco.com
WhatsApp: +971 58 559 4030